Terms & Conditions

The quotation is valid for 30 days from the date shown on it. If you wish to proceed, you must sign both copies of the contract, return one copy to us and retain the other for your records. No contract is in place until we send you an acknowledgement of the order.

Please read these terms carefully before signing. If you need an explanation, contact us using the details below. This agreement is governed by English law and the English courts, or by the law and courts governing the location of your property if it is outside England or Wales.

You may cancel this contract without penalty and without giving a reason during the 14-day cancellation period beginning when you sign the contract. To cancel, send us a clear statement by post or email; you may use a cancellation form, but this is not obligatory.

Any advance payments made during the cancellation period will be returned. If you cancel after that period, you may have to pay reasonable costs or losses incurred and we may retain all or part of any deposit or further advance payment as a contribution to those costs.

We will carry out the work with reasonable care and skill, in line with applicable Microgeneration Certification Scheme (MCS) standards and the timetable in the quotation. The goods supplied will be of satisfactory quality, fit for purpose, operate as described and match the model you have seen or examined.

If we use a contractor for any part of the installation, we will tell you in writing and remain responsible for their work and compliance with the Renewable Energy Consumer Code (RECC).

We will supply goods and carry out installation work in accordance with the agreed timetable. We will make every effort to complete the work by the agreed time, but delays can occur for reasons outside our control, including severe weather. We will tell you as soon as possible and agree any revised timetable with you in writing.

Where delivery is delayed beyond the agreed date, or beyond 30 days where no date has been agreed, we may offer equivalent MCS-certified products of comparable specification, value and quality. You may accept the alternative, wait for the original goods or cancel as set out in these terms and applicable consumer law.

You may be entitled to compensation for significant or unreasonable delay caused by factors within our control. Where delay is caused by you and creates additional costs, we may adjust the price as described in the quotation.

We will carry out our work and communications in accordance with the Consumer Code and ensure the installation complies with the relevant MCS installer standard.

After commissioning, we will provide relevant guarantees, test certificates and installation paperwork. We aim to provide these at commissioning and no later than seven days afterwards. Where required by the applicable Microgeneration Installation Standard, we will provide MCS registration documentation within 10 working days of commissioning.

Any guarantees covering goods and installation will comply with the Consumer Code. We will explain their terms in writing and verbally, and arrange protection intended to ensure the installer guarantee can be honoured should we enter receivership, administration or bankruptcy during its term.

You must make the payments set out in the quotation. Any deposit is specified in the quotation and will not exceed 25% of the total contract price. If you cancel during the cancellation period, the deposit will be returned in full. If a deposit is taken before the property inspection and the installation cannot proceed, we will refund it in full within two weeks.

The quotation will explain when invoices are issued and the amount due for each payment. A further advance payment may be requested no more than three weeks before the agreed delivery or installation date only where explained in the quotation. Unless specific goods have been purchased for you and title has transferred, deposits and further advance payments for undelivered goods will not exceed 60% of the total quotation price.

The final balance becomes due only after the installation has been commissioned. If an invoice remains unpaid after its due date, we may charge interest at 3% above the Bank of England base rate. Before suspending work for a late advance or interim payment, we will give written notice. We may seek reasonable additional costs arising from a breach of agreed payment obligations.

We will advise you about approvals and permissions you may need, but you are responsible for obtaining relevant planning, building and other consents before work begins. If requested, you must provide evidence of those permissions and related drawings or specifications.

You must provide, free of charge, water, washing facilities and toilets, electricity supply, adequate storage space, safe access from the public highway and clear access to the installation location. You are also responsible for any preparatory work identified in writing; it must be complete, undertaken by competent persons and of suitable quality before the agreed start date.

If a breach of these obligations causes delay or requires additional services, you may be asked to pay reasonable compensation for the resulting extra costs.

If you want to change the work after signing, you must consult us first. We may incorporate the change where it is technically possible, we have the required resources and necessary permissions are in place. Requests must be confirmed in writing within 14 days of first notifying us.

Where we agree to a change, the price will be adjusted by written agreement where possible; otherwise by later written agreement, applicable priced documents or a reasonable amount for work done and goods supplied. Changes involving extra or revised work may result in additional costs.

If the final design differs significantly from what was originally described, we will tell you in writing and you may cancel the contract in accordance with these terms.

The quotation sets out the hourly or daily costs that may arise from unexpected work caused by site conditions or special circumstances beyond our control. If unexpected work arises, we will explain it and ask how you wish to proceed. If you authorise the work to continue, the pricing process for changes applies.

We will deliver goods to the location in the quotation. We will arrange protection for advance payments and installer guarantees in the event of receivership, administration or bankruptcy, for example through RECC's Deposit and Workmanship Warranty Insurance scheme or an equivalent scheme. You will receive details of the relevant protection once the contract is signed.

Where money is used to purchase specific goods for you, legal title to those goods or the proportion paid for may pass to you. We will deliver them to you or identify and store them separately, protected and insured, until delivery. Goods that remain ours must be stored separately, kept identifiable and maintained in satisfactory condition until ownership passes.

Where a contract ends early, goods may need to be returned to us on reasonable notice. Any reimbursement or reasonable compensation will depend on the circumstances and the cancellation provisions below.

Your 14-day cancellation rights are described above. If you ask us in writing to start work during the cancellation period and then cancel within that period, you may be responsible for the cost of goods and services already supplied and any making-good work required.

If delivery or installation is delayed for reasons outside your control, you may be entitled to cancel and receive a full refund in accordance with the Consumer Code and Consumer Rights Act 2015. If we breach our obligations, available remedies may include repeat performance, a price reduction, repair, replacement, rejection, refund or compensation, depending on the circumstances.

If the final design differs significantly from the agreed description, you may cancel and receive a refund of deposit or advance payments. If you breach the contract and do not remedy that breach within 14 days of written notice, we may cancel after giving you a reasonable opportunity to put it right. You may then be liable for reasonable losses incurred.

If a dispute cannot be resolved directly, you may refer domestic renewable energy sales or installation matters within its remit to RECC's dispute resolution procedure. We will follow that procedure if you choose to use it. RECC is certified through the Chartered Trading Standards Institute as an Alternative Dispute Resolution provider.

RECC may allocate a caseworker to mediate between the parties. If mediation does not resolve the matter, you may refer it to independent arbitration. An arbitration award is final and legally binding, subject only to the limited grounds available under the Arbitration Act 1996. Matters relating to MCS Installer Standards may also be referred through MCS's complaints and compliance process.