Our commitment
We are committed to handling personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection law. This page explains your rights. Our Privacy Policy explains the information we collect, why we use it, how long we keep it and who we may share it with.
How we apply data protection principles
Lawfulness, fairness and transparency
We use personal information only where we have an appropriate lawful basis and explain how we use it.
Purpose limitation
We collect information for specified, legitimate purposes and do not use it incompatibly with those purposes.
Data minimisation
We collect only the information that is relevant and necessary for the services, account, guarantee or request involved.
Accuracy
We take reasonable steps to keep personal information accurate and up to date.
Storage limitation
We keep information no longer than necessary. Our current policy is to retain relevant information for a minimum of six years.
Integrity and confidentiality
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss or misuse.
Your rights
Right of access
Ask for a copy of the personal information we hold about you.
Right to rectification
Ask us to correct inaccurate or incomplete information.
Right to erasure
Ask us to delete your information where the law gives you that right.
Right to restriction
Ask us to limit how we process your information in certain circumstances.
Right to object
Object to processing where the law gives you that right.
Right to data portability
Ask for information you provided to be transferred to you or another organisation where applicable.
Right to withdraw consent
Withdraw consent at any time where consent is the lawful basis for processing.
Making a data rights request
Email us at info@southwestecoenergy.co.uk with enough detail for us to understand the request and identify the relevant information. We may ask for additional information to confirm your identity before responding.
We respond without undue delay and, where required by law, within one month. If a request is complex or you have made several requests, we may extend this period as permitted by law and will let you know.
There is usually no charge for a request. We may charge a reasonable fee or refuse to act on a request where it is manifestly unfounded or excessive, as allowed by law.
Complaints
Please contact us first if you have a concern about how we use your personal information. We will work to resolve it promptly.
If you remain unhappy, you can complain to the Information Commissioner's Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF; helpline 0303 123 1113; or make a complaint online.
For contractual matters, please also see our Terms & Conditions.
